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WEEKEND Seasonal Flexible Customer Support Representative

This is a part-time seasonal role starting in June 2024 and ending in August 2024, with possible extension if needed. Must be available to work up to 25 hours per week. Must be available to work on weekends.

ABOUT THE COMPANY

Bonfire is transforming the way people buy and sell high-quality custom apparel. We are a free online platform where anyone can design, sell, and buy custom products. We’ve helped thousands of individuals, groups, and nonprofits raise money for the causes they care about, and also serve the world’s top creators as their premiere custom merch platform. We’re a passionate, creative, and data-driven team constantly pursuing our vision: to strengthen communities that inspire a kinder world. We bring this vision to life by hiring passionate, smart people who celebrate and respect others, are committed to a life of curiosity, are never satisfied with ‘good enough,’ are eager to co-create the future, and who thrive through teamwork. Have we been looking for you?

ABOUT THE JOB

Our Customer Support team is searching for their future WEEKEND Seasonal Flexible Customer Support Representative.

This role is perfect if you love helping others and solving problems. You have unending empathy, are an effective verbal and written communicator, and work well both independently and as part of a team.

The role of the Seasonal Customer Support Flexible Representative is to provide quick, competent, convenient, and kind customer support to empower users to buy and sell custom merchandise. This role requires flexibility in availability, with scheduled hours subject to flexing up and down weekly depending on Customer Support capacity and traffic.

This role lies within our Customer Support department and reports to the Customer Support Manager.

All Bonfire employees are expected to embrace the Mission and Values, we live together and apart:

Humble Ingenuity, Trusting Partnerships, Inclusive Cooperation, Moral Courage, Healthy Dissatisfaction

ESSENTIAL RESPONSIBILITIES 

include but are not limited to:

  1. Handle customer inquiries and complaints, provide appropriate solutions within the expected timeline, and follow up to ensure resolution
  2. Help customers navigate our site and coach them on best practices
  3. Follow Bonfire’s communication content procedures, guidelines, and policies
  4. Report customer feedback and platform issues to improve the customer experience
  5. Initiate and maintain cross-team communication to solve customer issues
  6. Review internal communication to remain up to date on our ever-evolving processes & feature releases
  7. Continually meet and/or exceed team metrics and individual targets

MINIMUM QUALIFICATIONS

  • High School Graduate or GED
  • University/college degree is an asset but not required
  • 1+ years of customer service or related experience
  • The ability to work a flexible schedule during working hours, after hours, and weekends.
  • English Language – Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Consistent access to a reasonably distraction-free home workspace, with reliable access to high-speed internet and use of a smartphone/mobile device.
  • Good working knowledge of the primary Google business, productivity, and collaboration tools/software.
  • Technologically savvy, with strong computer skills and the ability to embrace and adapt to changes in technology that is critical to how we work.

ADDITIONAL DESIRED QUALIFICATIONS

  • Familiarity with CRM systems and practices
  • Strong phone contact handling and active listening skills
  • Highly accountable, empathetic, influential, and transparent communication skills

WHY WORK AT BONFIRE? 

When team members all around the world were asked to find three words they’d use to describe Bonfire, the most commonly shared values were: kind, inclusive, charitable, supportive, collaborative, and passionate. Work here and help us guide people toward their full potential and possibility in support of a company that’s trying to infuse the world with more of those values.

In addition to leading purposeful work, you will also benefit from our team member offerings:

  • Competitive compensation
  • Remote work environment (We are a fully distributed team!)
  • Flexible scheduling
  • Year-round swag giveaways
  • A positive culture and dynamic team environment
  • The ability to help create a kinder planet
  • An environment to grow your skills, learn new technologies, and challenge yourself

Where the world goes for
premium custom shirts

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Based in Richmond, VA