Bonfire

Customer Sales Advocate – Arizona Remote Position

Bonfire.com is transforming the way people buy and sell high ­quality custom apparel. As a leading fundraising site, we’ve helped thousands of causes, organizations, & influencers raise/earn millions of dollars by selling their own shirts. 

We are a young, agile startup based in Richmond, VA looking for an outstanding personality to help advance our goal of providing the most human—and most helpful—customer experience possible.   

This is a full-time, remote position working 8 AM – 5 PM PST (11 AM – 8 PM EST) M-F.

You must be based in Arizona or Virginia to apply.

Role:

The purpose of this role is to help incoming customer leads become effective, lifelong Bonfire users. Here’s how you’d do that:

  • Email customers. A lot. This is our primary medium for getting customers onto the platform and where you’d be spending the majority of your time
  • Live Chat. When leads land on our site, they want answers. Quickly. In real time.
  • Design Studio. To make sure users are successful, they need great designs. You would act as liaison between the client and our in-house design team to bring concepts to life
  • Phone support. When a lead isn’t quite bought in, sometimes hopping on the phone can make the difference. This would be your last line of defense.

Responsibilities

  • Coach customers on our platform
  • Reach out to potential customers and educate them on Bonfire’s value 
  • Solve hundreds of customer problems every week
  • Consult customers on best practices
  • Provide t-shirt design help and concepting (Studio)
  • Identify customer trends to supply our Product and Dev teams with feature requests and bug reports
  • Advocate for a world-class customer experience in cross-functional team settings

 

Requirements:

  • Excellent written and verbal communication skills
  • Creative problem-solving abilities
  • Commitment to lifelong learning
  • The ability to work in a fast-paced, challenging environment
  • The desire to meet and exceed measurable performance metrics
  • Sales and/or customer service experience
  • A relentless commitment to empathy
  • The ability to work quickly, efficiently, and under pressure
  • Attention to detail
  • Results-oriented mindset

You’re in good company (with a good company). We offer:

  • Unlimited PTO/vacation
  • The ability to work remotely some or all of the time
  • Excellent insurance benefits including: health, dental, HSA, and 401k plan
  • An amazing workplace culture
  • The option to work holidays for overtime pay
  • The chance to make a real impact on the company’s growth and history
  • An opportunity to help make a difference in thousands of people’s lives
  • An environment to grow your skills, learn new technologies and tools, and to challenge yourself (while having fun)